On-Site & Remote Support Services
SkyElectric Provides 24/7 Technical Customer Support
On-Site & Remote Support Services
SkyElectric Provides 24/7 Technical Customer Support
On-Site Services
SkyElectric site services teams perform a complete solar installation survey and electrical power requirements review. They analyze the solar and backup power requirements and can recommend the right SkyElectric Smart Solar System package to you.
After you have selected the desired package, the site services team installs the system and ensures it is performing correctly in the power infrastructure of your home or business.
Remote Support Services
Once the system is installed at your premises, SkyElectric’s Network Operations Center (NOC) begins 24×7 monitoring of the system installed.
The Smart Solar System continuously updates SkyElectric cloud servers with system health, status and fault related information via the Internet. Internet connectivity is built into the Smart Energy Inverter through WiFi or freely included 3G-network connectivity.
If a fault or other failure event occurs in any SkyElectric Smart Solar System, NOC personnel are immediately alerted. NOC personnel can perform complete remote diagnostics and repairs (if possible) from this 24×7 center proactively.